France
Paris
Nestlé launched instant coffee 75 years ago, and is now present in 180 countries around the world. It is the most consumed brand of coffee worldwide, with 5 500 cups per second, and has a very important market share on its different established markets.
Collaboration between Nescafé and CBA began in 2011, when the brand decided to rethink entirely its strategy, identity and offer. CBA is today in charge of accompanying the brand’s strategy to settle its leadership in terms of global innovation. The agency was recently asked to imagine a new concept for Nescafé’s points of sale, spearhead of the recruitment of millenials and digital natives around the globe.
Nescafé’s objective is to offer a lifestyle brand able to gather and seduce a free, connected and nomadic youth, looking to give meaning to what it consumes. To answer this strong problematic, CBA imagined a multi-format strategy for Nescafé, a genuine shape-shifting system that can be adjusted according to each country, investments and spaces.
8 different “points of sale” formats were born from this thinking process, going from the flagship to the simple sandwich board man. Nescafé therefore established agile, pertinent and opportunist means to welcome its consumers, eager to experience, and to enhance the new product innovation politic imagined by CBA. The brand invites its clients to take ownership of the space available for them, in order to live a customised, rich, stimulating and connected consumer experience.
The concept includes:
6 months after its opening in February 2015, in the heart of Tokyo’s student quarter, Nescafé Harajaku is already part of the top 5 Tokyoite coffee shops according to Tripadvisor.
The same can be said about the 600 m2 Seoul flagship that opened in November 2015. It perfectly embodies the values imagined by CBA for the brand: the 3 thematic floors (Interactivity – Lounge – Festivity) are associated with a glass façade for an Ice Cube effect, and give to Nescafé a strong footprint in the trendy quarters of the Korean capital city.
The different spaces and the culinary, recreational, connected and interactive activities are made to welcome the young Korean population all day long, specifically used to live in this kind of coffee shops as they often lack of private space. The environment of the Nescafé’s points of sale allow to live a different experience at each visit, and strengthen at the same time the product and leisure offer of the brand on its own market.
Nescafé received a Janus du Commerce 2016 label for its retail work with a special mention to the protocole of work and the innovation of the distribution model.
Created in 1934, theFrench brand Malongo, a pioneer in regards to the promotion of premium coffeeand tea, produced according to sustainable standards, wished to redefine itsretail concept, with the objectives of boosting its image and its performance.Its existing retail network had a weak consistency in terms of offer,management, and format, and needed to be realigned. Besides, the brand’s valuesand commitments, as well as its know-how and the quality of its products,needed to be better communicated.
The brand highlightsits knowledge and its mastery of the coffee production, through a concept whichfocuses on its extensive know-how, from the bean to the cup. The spaceorganization of the stores give a central place to the coffee roaster counter,complemented by a barista area and a tasting zone. The experience is immersive,and is thought as a behind-the-scenes view, while according a great attentionto the tasting of this exceptional gastronomic product, on site or to takeaway.
The brand’s sustainable approach is embodied in the architectural and furniture choices: the materials are noble, natural, assembled without solvents (wood, stone, iron), the lights and seats are unique pieces designed by young passionate designers. The sober packaging and specific signage, which are accompanied by strong and human visual communication, make it possible to explain to customers the brand’s commitments, the origin and the characteristics of the products.
Malongo has deployed this new concept internationally, in Europe and Asia.
