Caramelo Hotels

Stay Sweet, Stay Caramelo.

How to create a distinctive adult-only hotel brand that reimagines Mediterranean hospitality by delivering the sweet spot -a perfect balance of quality and price- for discerning travelers seeking authentic comfort and accessible sophistication?
/ THE UNORDINARY IDEA.

Savouring
the sweet
spot.

/ CONTEXT & CHALLENGE.

From traditional offerings to a new era of curated stays: Globales' strategic move and quest for the sweet spot.

Globales, a leading hotel chain in the Balearic Islands, recognized an evolving demand within the competitive hospitality market: adult travelers seeking a specialized, tranquil, and curated escape, free from family-oriented distractions. While their existing portfolio offered broad appeal, there was an untapped opportunity to cater to this discerning segment. The challenge was significant: not merely to launch another hotel, but to define a new adult-only brand that could stand out by perfectly balancing aspiration with accessibility. This meant strategically navigating the tension between delivering a premium, sophisticated experience and maintaining an approachable price point (the elusive sweet spot). The brand needed to convey Mediterranean vitality and authenticity without falling into clichés, and to feel both modern and unforgettable, all while speaking to an audience that values both quality and value. We needed a comprehensive approach to naming, strategy, and identity that could articulate this delicate balance, transforming the allure of the Mediterranean into an emotionally engaging and distinct proposition.

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/ THE OPPORTUNITY.

Tapping into the universal desire for effortless, authentic escapes.

We identified a significant opportunity in the universal aspiration for moments of pure, effortless enjoyment -those perfect instances where everything aligns. The Spanish phrase “estar a punto de caramelo” (to be at the optimal point or moment for the desired end) perfectly encapsulated this sentiment, offering a potent metaphor for a hotel brand. Adult travelers are increasingly seeking experiences that offer escape, genuine connection to local culture, and thoughtful amenities without exorbitant costs or pretension. By positioning Caramelo Hotels as the embodiment of this “sweet spot,” we could invite guests to immerse themselves in the charm of the Mediterranean, enjoying seamless perks and sophisticated design that felt both warm and vibrant. The opportunity was to define a new benchmark in hospitality, where purposeful branding creates an approachable yet unforgettable adult-only sanctuary.

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/ THE UNORDINARY IDEA.

Savouring the sweet spot.

Imagine a destination where every detail aligns, where relaxation isn’t just offered, but perfected. That’s the heart of Savouring the Sweet Spot. It’s not merely a tagline; it’s the very soul of Caramelo Hotels, an invitation to a unique state of pure, effortless indulgence that transforms a getaway into an optimal moment.

This powerful idea is deeply rooted in the authentic meaning of “Caramelo” itself, lending it an inherent credibility and legitimacy. It resonates instantly with adult travelers, tapping into their desire for genuine relaxation and curated comfort, making it profoundly relevant and resonant. The promise is simple and clear, immediately conveying feelings of pleasure and ease.

This isn’t just another hotel concept; it’s refreshing and original, elevating a stay beyond mere lodging into an artful experience of achieving optimal bliss. It paints an emotional and evocative picture of warmth, delight, and perfectly balanced indulgence. Crucially, it pushes against the expected trade-off between luxury and affordability, asserting that an extraordinary experience can be found in this “sweet spot” of quality and price.

Ultimately, “Savouring the Sweet Spot” lives in culture, connecting with a universal desire for effortless enjoyment and finding perfection in life’s simple pleasures, far beyond just the hospitality category.

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/ THE CREATIVE SOLUTION.

A sensorial branding ecosystem where Mediterranean charm meets contemporary sophistication.

To fully embody “Savoring the Sweet Spot,” we crafted an immersive brand experience that touches every sense and touchpoint, blending Mediterranean vitality with contemporary sophistication.

  • Evocative naming & verbal identity.
    The name “Caramelo” itself became the foundation, its deep Spanish meaning -the optimal moment- inspired a verbal identity that is warm, witty, and emotionally engaging. The tagline, “Stay sweet, stay Caramelo,” encapsulates this joyful, refined spirit.
  • Soft typography & rich colour palette.
    We designed a visual identity characterized by soft, approachable typography that exudes comfort and sophistication. This is paired with a rich, vibrant color palette inspired by the Mediterranean -deep blues, warm terracottas, and sun-kissed yellows- carefully balanced to convey both vitality and tranquility.
  • Sensorial design language. 
    The design goes beyond aesthetics, focusing on sensorial elements. This translates into textures, materials, and atmospheric cues within the physical spaces (retail and branded environments) that invite, touch, and evoke the gentle warmth of the Mediterranean, ensuring a holistic guest experience.
  • Witty & welcoming tone of voice. 
    The brand’s unique personality is channeled through a clever, witty, and welcoming tone of voice in all communications. This voice infuses personality into everything from website copy to in-room messaging, creating a consistent and engaging dialogue with guests.
  • Dynamic motion & digital execution. 
    Recognising the modern traveler’s journey, we developed motion design principles and created a digital experience that mirrors the brand’s inviting and refined nature. From intuitive website navigation to engaging digital content, every interaction is seamless, joyful, and designed to convey the effortless bliss of a Caramelo stay.
  • Thoughtful guest journey mapping. 
    Every element, from the initial booking to the on-site experience and post-stay communication, was crafted to align with the “sweet spot” philosophy. This ensures that comfort, authenticity, and accessibility are not just promises, but tangible realities throughout the guest journey.
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/ THE RESULTS.

A new benchmark in hospitality. Elevated experiences, enhanced portfolio, and international branding industry acclaim.

The launch of Caramelo Hotels has successfully carved out a distinctive niche for Globales, demonstrating the power of a finely tuned Unordinary Idea to create a compelling and commercially successful brand.

  • Pioneering a new segment. 
    Caramelo Hotels has successfully established a unique adult-only offering for Globales, addressing a specific market need and expanding the group’s portfolio with a differentiated proposition.
  • Enhanced brand perception & value. 
    The thoughtful design and purposeful branding have elevated the perceived value of Caramelo Hotels, justifying its position as a new benchmark in Mediterranean hospitality that delivers a sophisticated experience at an optimal price point.
  • Strong emotional engagement. 
    The brand’s identity, with its emphasis on warmth, authenticity, and the “sweet spot” concept, has fostered a strong emotional connection with its target audience, ensuring memorability and loyalty.
  • Market differentiation & visibility. 
    Caramelo Hotels stands out vividly in a crowded market, its visual and verbal identity clearly communicating its unique blend of Mediterranean vitality and contemporary refinement, making it easily recognizable and desirable.
  • Seamless guest experience. 
    By integrating strategy, naming, identity, motion, and digital, the brand consistently delivers a joyful, refined, modern, authentic, and unforgettable guest experience, from online discovery to check-out.
  • Strategic growth platform. 
    Caramelo Hotels provides Globales with a robust and flexible brand platform for future expansion within the adult-only segment, allowing for growth and innovation while maintaining its core brand promise.
  • International industry recognition. 
    The innovative brand identity and seamless guest experience have garnered significant industry acclaim, including the Red Dot 2025 Award. This prestigious recognition underscores the exceptional quality and strategic impact of our creative solution.

Caramelo Hotels is not just a place to stay; it’s an invitation to “Savor the Sweet Spot” -a perfectly balanced moment of effortless Mediterranean bliss, designed for those who appreciate the art of living well.

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