We know that the fact that more and more people are buying on-line is changing dramatically the buying experience. The products that were once seen on shelfs, are now purchased on a screen. The virtual environment reduces the natural interaction offered by physical stores. The on-line version of the product must take this change into account, however, should not alter completely its real characteristics.

The shopping experience has changed, making it harder to stand out. The recent impacts brought into the world has changed the shopping experience to an online environment, with different characteristics & needs than before.

The online environment has 3 micro environments; retail e-commerce, delivery & media platforms & devices. The online environment is more monotonous, with reduced interaction with the consumer and reduced opportunity to explore the POV.

Therefore, Packaging must also change to adapt. But it is not just change for change’s sake, it has to be well balanced. It is important to consider the needs brought by this new environment, but the connection with the real version & its benefits cannot be broken.

There must be a balance between the online environment needs& the offline recognition otherwise it will not be able to communicate its benefits or the customer will not recognize the product. In other words, we should keep the purpose and change the execution.