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The metaverse is a virtual, immersive, and interactive space, and among the giants of the metaverse, we find the French company The Sandbox, the Argentinean company Decentraland, and the Canadian company Roblox. Despite this excitement for the metaverse by brands, we can see that a portion of the French population is not receptive to these immersive universes. According to an IFOP study published in early 2022, 41% of 18-49 year olds have heard of the metaverse, and 75% of French people have concerns about it.
However, more and more brands are rushing to use this tool, including luxury giants such as Gucci, Tiffany & Co, Balenciaga, and Guerlain. McKinsey Institute stated last June that 95% of business leaders expect a positive impact on their sector.
The metaverse is a virtual, immersive, and interactive space, and among the giants of the metaverse, we find the French company The Sandbox, the Argentinean company Decentraland, and the Canadian company Roblox. Despite this excitement for the metaverse by brands, we can see that a portion of the French population is not receptive to these immersive universes. According to an IFOP study published in early 2022, 41% of 18-49 year olds have heard of the metaverse, and 75% of French people have concerns about it.
However, more and more brands are rushing to use this tool, including luxury giants such as Gucci, Tiffany & Co, Balenciaga, and Guerlain. McKinsey Institute stated last June that 95% of business leaders expect a positive impact on their sector.
But why are these brands investing such large budgets in this new communication channel? Firstly, the metaverse is a universe primarily used by the Generation Z. These brands are trying to reach this audience through this channel, and design in the metaverse appears to be the preferred means of addressing this young generation. The metaverse is a fantastic tool for creation and design and allows for the expression of a brand’s identity and universe, the creation of a unique and differentiated experience, and the sparking of curiosity among many.
The metaverse represents a new territory for brands to conquer, where the possibilities are infinite. Between fashion shows in the metaverse, creating an online store, or an immersive exhibition, Printemps has recently entered the virtual world by creating its “virtual store“: users can discover Printemps with its architecture from a specific period and purchase items online. Printemps also offers an artistic experience, as users can explore the crypto art collection of painter Romain Froquet. Retail and branding are being reimagined and adapted to the virtual world.
Ralph Lauren has created its own game on the Roblox platform, titled “The Ralph Lauren Winter Escape“. This is an opportunity for the American fashion brand to showcase its collection of winter sportswear, which will only be available for purchase on the Roblox platform. Ralph Lauren is “gamifying” its customer experience and inviting users to discover its brand universe through a unique virtual experience.
Se Loger, a French real estate company, offers virtual tours of apartments and houses directly in the metaverse. This is a way for potential buyers to better visualize the property they are interested in. Buyers can visit the property using their mouse and chat with the real estate agent in real-time. The customer journey is completely revamped to provide a unique and entertaining buying experience. The metaverse appears here as a way to blend the best of both worlds: a virtual tour that allows for total immersion, which will ultimately lead to a real-world experience.
Tiffany & Co, the famous iconic jewelry brand, goes even further by selling 250 NFTs, the “NFTiff“, online on the metaverse. Buyers could purchase these NFTs and in exchange receive a custom-made pendant in gold and precious stones. Once again, the metaverse allows brands to innovate and offer a highly exclusive experience.
Tiffany & Co, the famous iconic jewelry brand, goes even further by selling 250 NFTs, the “NFTiff“, online on the metaverse. Buyers could purchase these NFTs and in exchange receive a custom-made pendant in gold and precious stones. Once again, the metaverse allows brands to innovate and offer a highly exclusive experience.
As these numerous examples illustrate, the metaverse is a way to express infinite creativity, reach and address a younger audience, but above all to rework the customer experience.
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